Main services privacy policy
Last updated: 20 June 2026. This policy covers EBSoft website use, service enquiries, consulting, development, store management, support, and related Shopify service work.
Information EBSoft collects
- Contact details submitted through website forms or email, such as name, email address, business name, store URL, project details, budget range, timeline, and support requirements.
- Support request information, such as app name, issue type, urgency, screenshots, browser or device details, Shopify store URL, and messages exchanged with EBSoft.
- Project and service delivery information provided by merchants, including product, catalogue, theme, app, analytics, marketing, or integration details needed to provide the requested service.
- Technical logs, security events, website analytics, and operational records used to maintain the website, respond to enquiries, and improve services.
Shopify store and service data
- For Shopify consulting, development, store management, SEO, SEM, Google setup, or automation work, EBSoft may access store information only where the merchant authorises access or provides the information directly.
- The exact data depends on the work requested and may include products, collections, metafields, theme configuration, app settings, store settings, analytics, advertising account details, feed data, or support diagnostics.
- EBSoft aims to request only the access needed for the agreed work. Customer, order, payment, or protected customer data should only be accessed where it is necessary for the service and approved by the merchant.
How EBSoft uses information
- To respond to enquiries, prepare quotes, provide support, deliver Shopify services, troubleshoot issues, manage projects, and maintain business records.
- To configure or maintain Shopify stores, apps, analytics, Google integrations, product feeds, SEO workflows, automation systems, and related technical services.
- To improve EBSoft services, website content, support workflows, and app planning based on aggregated operational feedback.
- To meet legal, security, accounting, tax, platform, and compliance obligations where applicable.
AI-assisted processing
- EBSoft may use AI-assisted tools to draft support responses, summarize enquiries, generate technical notes, or support product content and catalogue workflows.
- AI output should be reviewed before it is sent, published, or applied to a Shopify store. EBSoft does not recommend blind auto-publishing of AI-generated product, SEO, metafield, or catalogue changes.
- Merchants should avoid sending personal, sensitive, payment, password, or unnecessary customer information in prompts, product fields, screenshots, or project notes.
Sharing and international processing
- EBSoft may share information with service providers, contractors, hosting providers, form tools, analytics providers, email providers, AI processing providers, development tools, and other vendors needed to operate the website and deliver services.
- Some service delivery or support work may be performed by team members or contractors in Australia or other countries, including China, where this is reasonably required for the requested work.
- EBSoft does not intentionally sell personal information. Information is shared for service delivery, support, security, operations, compliance, or with the merchant’s direction.
Retention and security
- EBSoft keeps information for as long as reasonably needed to respond to enquiries, deliver services, support merchants, maintain records, resolve disputes, and meet legal or accounting obligations.
- Project access should be removed when it is no longer needed for the agreed work. Merchants can also revoke Shopify collaborator, app, analytics, advertising, or platform access from their own accounts.
- EBSoft uses practical administrative, technical, and access-control measures to protect information, but no website, app, email, or internet transmission can be guaranteed completely secure.
Your choices and contact
- You can request access, correction, deletion, or restriction of personal information where applicable by contacting EBSoft.
- Some information may need to be retained for legal, accounting, security, dispute, or legitimate business reasons.
- Privacy questions can be sent to support@ebsoft.com.au.
