General information only
Website content is general information about EBSoft services and apps. It is not legal, financial, or business advice.
Terms and Support Policy
Draft terms and support policy for EBSoft. This page is a practical starting point and is not legal advice.
Draft policy notes
Review this page before public launch and replace draft language with approved final terms.
Consulting work requires written agreement
Any consulting, development, support, or maintenance work should be covered by a written agreement, quote, statement of work, or accepted terms before work begins.
App support requests
App support requests are handled through the support form or support@ebsoft.com.au. Include store URL, app name, issue details, and screenshots where relevant.
Response times
Response times are not guaranteed unless they are covered by a separate support agreement or service arrangement.
AI-generated suggestions
AI-generated suggestions require human review. EBSoft does not recommend blind auto-publishing of product, SEO, metafield, or catalogue changes.
No guaranteed approval or outcome
EBSoft cannot guarantee Shopify approval, app marketplace acceptance, search rankings, conversion improvements, or business outcomes.
Need support for an EBSoft app or Shopify workflow?
Use the support page and include enough detail for EBSoft to understand the issue.