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FieldForge AI Product Field Generator Privacy Policy

How EBSoft handles Shopify API data, merchant-provided data, AI-assisted processing, retention, and privacy requests for this app.

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FieldForge AI Product Field Generator app interface concept

App privacy policy

Last updated: 20 June 2026. This policy applies specifically to FieldForge AI Product Field Generator.

What this policy covers

  • This policy applies to FieldForge AI Product Field Generator, an EBSoft Shopify app for drafting product descriptions, tags, metafields, and SEO fields from existing Shopify product data.
  • This app-specific policy should be read together with the main EBSoft Privacy Policy, which covers the EBSoft website, support, and service enquiries.
  • This policy is provided as the privacy policy URL for the app listing and explains app-specific data handling for merchants.

Information collected through Shopify APIs

  • Shop and account information needed to install, authenticate, operate, and support the app, such as shop domain, shop ID, app installation details, and access tokens.
  • Product and catalogue information needed for generation workflows, such as product titles, descriptions, handles, product IDs, variants, tags, collections, metafields, SEO titles, SEO descriptions, and product media metadata.
  • Generated content, prompts, template settings, selected fields, previewed output, approval actions, and workflow settings needed to provide the app functionality.
  • Technical logs and diagnostic information needed to maintain security, troubleshoot errors, support merchants, and understand app reliability.

Information collected directly from merchants

  • Support and feedback information submitted by merchants, including app name, store URL, contact details, screenshots, issue descriptions, feature requests, and merchant feedback.
  • Prompt instructions, content guidelines, brand tone notes, or product workflow details that merchants provide when using or requesting support for the app.
  • Merchants should not submit personal, sensitive, payment, password, or unnecessary customer information in prompts, product fields, screenshots, or support requests.

Customer data and storefront tracking

  • FieldForge AI Product Field Generator is designed for Shopify admin product content workflows, not customer tracking.
  • The app is not designed to collect information directly from merchants’ customers, place cookies on customer devices, track storefront browsing, or build customer advertising profiles.
  • The app is not intended to request customer, order, payment, or protected customer data access for its normal product field generation workflow.

How information is used

  • To authenticate the merchant’s shop, operate the app, display relevant products or fields, generate draft product content, preview output, and save approved changes.
  • To provide support, respond to merchant requests, investigate bugs, monitor app reliability, improve workflows, and maintain app security.
  • To create AI-generated suggestions from merchant-selected product data and merchant-provided instructions. Merchants should review output before saving or publishing changes.
  • To meet legal, platform, security, accounting, and compliance obligations where applicable.

AI processing and service providers

  • Selected product data, merchant prompts, and generation settings may be sent to AI processing providers or infrastructure providers when needed to generate draft content.
  • EBSoft may also use hosting, database, logging, email, support, analytics, security, and development service providers to operate and support the app.
  • EBSoft does not intentionally sell merchant or app data. Data is shared with service providers only as needed for app operation, support, security, compliance, or with the merchant’s direction.

Retention, uninstall, and deletion

  • EBSoft keeps app data for as long as reasonably needed to operate the app, provide support, maintain security, resolve disputes, and meet legal or accounting obligations.
  • When a merchant uninstalls the app, EBSoft will remove or de-identify app installation data and access credentials that are no longer needed, subject to legal, security, backup, dispute, and operational retention requirements.
  • Merchants can request deletion or correction of app-related personal information by contacting EBSoft. Some records may need to be retained where legally or operationally required.

International processing and security

  • App data may be processed in Australia and other countries where EBSoft, its team members, contractors, or service providers operate, including China where this is required for support or development work.
  • EBSoft uses practical technical and administrative controls to protect app data, including limited access, authentication controls, secure transport where applicable, and careful handling of app credentials.
  • No internet-based service can be guaranteed completely secure, but EBSoft works to limit access to app data to people and systems that need it for app operation and support.

Merchant rights and contact

  • Merchants may contact EBSoft to ask about access, correction, deletion, restriction, or other data handling requests relating to the app.
  • If a merchant receives a privacy request from a buyer that may involve app data, they should contact EBSoft with the shop domain and request details so EBSoft can assess whether the app holds relevant information.
  • Privacy questions for FieldForge AI Product Field Generator can be sent to support@ebsoft.com.au.

Shopify App Store privacy context

Shopify expects app developers to explain what information the app collects through Shopify APIs, what merchants provide directly, whether customer data is collected, how data is used, retention, international processing, and contact details.

Policy URL for app review

This page is intended to serve as the public privacy policy URL for FieldForge AI. EBSoft should review this policy whenever app permissions, AI providers, retention practices, or support workflows change.

Questions about app privacy?

Contact EBSoft at support@ebsoft.com.au and include the app name and Shopify store domain where relevant.

Contact EBSoft Get app support